Frequently Asked Questions

Welcome to our FAQ's section. Please feel free to browse our list of FAQ's. If you still need help, please contact us.

What is Web Creative Media?
How do I cancel my membership?
I don't remember my password. How can I reset it?
I only bought a trial membership. Why are you still billing me?
I was given a credit. How long will it take to appear in my bank account?
Will the website I purchased appear on my statement?
I have a question which has not been answered by the FAQ's. What do I do?

What is Web Creative Media?
Web Creative Media provides customer service and billing support 24 hours a day, 7 days a week. Please contact us for your billing, support, password, or cancellation assistance.

How do I cancel my membership?
Please click HERE to cancel your membership. You will receive an e-mail confirming that you have canceled and that you will no longer be billed.

I don't remember my password. How can I retrieve it?
If you need assistance resetting your password, please contact us here

I only purchased a trial membership or subscription. Why are you still billing me?
All trial memberships/subscriptions convert to monthly memberships or subscriptions if not canceled within the specified trial period. Please check the terms and conditions of the website from which you have purchased a trial membership/subscription to verify the trial period and the recurring billing process.

I was issued a credit. How long will it take for a credit to appear on my statement?
It may take up to 5 business days for the credit to appear on your statement.

Will the website I purchased appear on my statement?
No, your statement will not show the name of the website. webcrewmedia.com is the merchant that will appear on your statement.

I have a question which has not been answered by the FAQ's. What do I do?
If you have any further questions, please contact us click HERE

Also, please be sure you allow incoming emails from techsupport@webcrewmedia.com. Please check your SPAM filter or SPAM inbox and allow as such.

Thank You,
Web Creative Media Support Team